CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION AND RETURN CONDITIONS
GENERAL:
1. If you place an order electronically through the website you are using, you shall be deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2. Buyers are subject, with respect to the sale and delivery of the products they purchase, to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws.
3. Shipping fees, which constitute the cost of dispatching the product, shall be paid by the Buyer.
4. Each purchased product shall be delivered to the person and/or organization at the address specified by the Buyer, provided that the statutory period of 30 days is not exceeded. If the product is not delivered within this period, the Buyer may terminate the agreement.
5. The purchased product must be delivered complete and in accordance with the specifications stated in the order, together with documents such as the warranty certificate and user manual, if applicable.
6. If it becomes impossible to sell the purchased product, the Seller must notify the Buyer in writing within 3 days from the date on which the Seller becomes aware of this situation. The total amount must also be refunded to the Buyer within 14 days.
IF THE PURCHASE PRICE OF THE PRODUCT IS NOT PAID:
1. If the Buyer does not pay the price of the purchased product or the payment is cancelled in bank records, the Seller's obligation to deliver the product shall cease.
PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:
1. If, after the product has been delivered, it is determined that the credit card used by the Buyer for payment was unlawfully used by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the SELLER within 3 days, with the transportation cost to be borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:
1. If force majeure circumstances that could not reasonably have been foreseen by the Seller occur and the product cannot be delivered on time, the Buyer shall be informed. The Buyer may request cancellation of the order, replacement of the product with an equivalent product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and paid in cash, the amount shall be refunded to the Buyer in cash within 14 days following cancellation. If the Buyer made payment by credit card and cancels the order, the product price shall likewise be refunded to the bank within 14 days following cancellation; however, it may take the bank 2 to 3 weeks to transfer the amount to the Buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
1. The Buyer shall inspect the goods/services subject to the agreement before accepting delivery and shall not accept damaged or defective goods/services from the shipping company, including goods that are dented, broken or have torn packaging. Goods/services that have been accepted shall be deemed undamaged and intact. The BUYER must take due care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.
RIGHT OF WITHDRAWAL:
1. The BUYER may exercise the right to withdraw from the agreement by rejecting the purchased product within 14 (fourteen) days from the date on which it is delivered to the BUYER or to the person/organization at the address designated by the BUYER, without assuming any legal or criminal liability and without providing any reason, provided that the SELLER is notified using the contact information below.
SELLER CONTACT INFORMATION FOR SUBMITTING A NOTICE OF WITHDRAWAL:
COMPANY NAME: HC GLOBAL LOJİSTİK HİZMETLERİ LİMİTED ŞİRKETİ
WITHDRAWAL PERIOD:
1. If the Buyer has purchased a service, the 14-day period begins on the date the agreement is concluded. The right of withdrawal cannot be exercised in service agreements where performance of the service has begun with the consumer's consent before expiry of the withdrawal period.
2. The costs arising from exercising the right of withdrawal shall be borne by the SELLER.
3. To exercise the right of withdrawal, written notification must be made to the SELLER within 14 (fourteen) days by registered mail with return receipt, fax or email, and the product must not have been used within the scope of the provisions entitled "Products for Which the Right of Withdrawal Cannot Be Exercised" set forth in this agreement.
EXERCISING THE RIGHT OF WITHDRAWAL:
1. The invoice for the product delivered to a third party or the BUYER must be returned. (If the invoice for the product to be returned was issued to a corporate entity, it must be sent together with a return invoice issued by that entity. Returns of orders invoiced to corporate entities cannot be completed unless a RETURN INVOICE is issued.)
2. The return form and the products to be returned must be delivered complete and undamaged together with their box, packaging and standard accessories, if any.
RETURN CONDITIONS:
1. The SELLER is obliged to refund the total amount and return any documents placing the BUYER under an obligation within no later than 10 days from receipt of the withdrawal notice and to take back the goods within 20 days.
2. If the value of the goods decreases or return of the goods becomes impossible for a reason attributable to the BUYER, the BUYER shall be obliged to compensate the SELLER for its losses in proportion to the BUYER's fault. However, the BUYER shall not be responsible for changes or deterioration resulting from the proper use of the goods or product within the withdrawal period.
3. If exercising the right of withdrawal causes the amount to fall below the campaign limit set by the SELLER, the discount received within the scope of the campaign shall be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
1. Pursuant to the Regulation, returns are not possible for goods prepared according to the BUYER's request or clearly personalized needs and which are not suitable for return; bottom parts of underwear, swimsuit and bikini bottoms, cosmetics, disposable products, goods that are liable to deteriorate rapidly or whose expiration date is likely to pass; products that are unsuitable for return for health and hygiene reasons if their packaging has been opened by the BUYER after delivery; goods which, after delivery, become mixed with other products and by their nature cannot be separated; goods relating to periodical publications such as newspapers and magazines, except those supplied under a subscription agreement; services performed instantly in electronic environments or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and data storage devices and computer consumables where their packaging has been opened by the BUYER. Furthermore, the right of withdrawal cannot be exercised for services whose performance has commenced with the consumer's consent before expiry of the withdrawal period.
2. For cosmetics and personal care products, underwear, swimsuits, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables such as toner, cartridges and ribbons to be eligible for return, their packaging must be unopened and the products must not have been tested, damaged or used.
DEFAULT AND LEGAL CONSEQUENCES
1. If the BUYER makes payment by credit card and defaults, the BUYER accepts, declares and undertakes that interest shall be payable pursuant to the credit card agreement between the BUYER and the card-issuing bank and that the BUYER shall be liable to the bank. In such case, the relevant bank may take legal action and may claim the resulting expenses and attorneys' fees from the BUYER. In all circumstances, if the BUYER defaults on the debt, the BUYER agrees to compensate the SELLER for any loss and damage suffered as a result of delayed performance of the debt.
PAYMENT AND DELIVERY
1. You may make payment by Bank Transfer or EFT (Electronic Funds Transfer) to our Garanti Bank TL account, IBAN TR85 0006 2001 5930 0006 2988 45.
2. Through our website, you may pay by credit card using either a single online payment or available online installment options. For online payments, the relevant amount will be charged to your credit card upon completion of your order.